It’s a new year, which means more opportunities to engage with the robust and evolving Web3 space. Whether you deal in products, services, or anything else, you’ll find that BTCWire is uniquely equipped to help you generate the publicity you want while also crafting an effective public image.
At some point in your journey, you might need to reach out to us for support, feedback, and so on. With this in mind, it is important that you know the different ways to access Web3 customer support from us. While we have a myriad of channels, some of the best are as follows:
Email for Web3 Customer Support
Many of our prospective and current customers choose to reach out to us through our official email address. This is beneficial as it means that you can send a detailed message with what exactly you want, including attachments, links, and much more. It also means that we can get a good idea of your needs and give a detailed response. Our official email address is support@btcwire.io and you can also reach us using our dedicated contact form on our website.
One thing to consider before you reach out to us using this method is that it is not always the best option if you want a fast response. If you need a PR published in record time or have an emergency that needs a response within minutes, you might not want to go with email. While we have a typical response time of under 24 hours, you might require a shorter turnaround time than this. In that case, you’ll want to choose a different contact method. Just like with all contact channels, consider your unique needs before you proceed.
Telegram
BTCWire prides itself on having a very active presence on Telegram, and this makes it one of the best ways to reach us. By messaging via our Telegram profile, you can speak to a member of the team pretty much instantly. Compared to email, you can expect a response in a few minutes or less. This means that it is the recommended option if you are in a rut, need a press release put out immediately, and so on. It should be noted that once you are onboarded as a client, you will have constant access to a team member via Telegram.
In many cases, we’ll create dedicated chats where you can speak with the team members working on your specific project. This means that if you have a question, inquiry, or emergency, they will be there for you. For all situations where instant communication is a priority, Telegram is the preferred method.
Onboarding Call
Before many of our clients sign on for our services, they have what is known as an onboarding call. This means speaking to a member of our team and communicating their needs. These calls are often quite extensive, with in-depth breakdowns of what we can offer you, what your goals are, the platforms to be used, and much more. We especially recommend this if you are new to putting out press releases, have a very extensive PR plan, or feel that you need extra guidance.
We strive to give our customers the most hands-on experience possible, and an onboarding call helps us do just that. You can reach out via our website, and we can schedule an onboarding call at a time and on a platform that suits you.
Consultation Calls
Even after you have been onboarded as a client, you can still enjoy consultation calls with members of the team. These are typically held in the middle of or after a campaign has ended, and they help us to know if your needs have changed and review the campaign’s performance. You will be shown in-depth metrics on the campaign’s impact, and if you are not satisfied, you have the opportunity to discuss them with your campaign lead.
We have found that customers greatly value these calls because they offer a chance for collaboration and to make sure that everyone is on the same page. If at any point you need such a call, you can reach out to a team member, and we can set one up.
Social Media Messages
Besides our official website and Telegram, we maintain a presence on LinkedIn, Twitter/X, and Facebook. This means that you can leave a comment or send us a direct message if need be. This might be the best way to speak to us, depending on the circumstances. If you have a query specifically about something we posted on the platform, a DM might be the best way to get it resolved. But for prospective clients, a direct message on a social media site is a gateway towards more in-depth discussions on another platform.
Direct Document Comments
When it comes to putting out PRs, we deal with lots of documents, including Google Docs, Sheets, Slides, and more. It is in these documents that the releases will be written, their publication history will be documented, and much more. In some cases, you might want to give minor feedback on how the release is being written, follow up on certain publications, and so on. We’ve found that giving share access to clients and letting them highlight parts of documents and leave comments saves us a lot of back and forth. Highlighting a section in red can inform us to remove it without the drawn-out text or audio conversations, and many clients benefit from this.
Conclusion
We know from experience that customers having a direct way to contact us is a vital part of doing business. As such, Web3 customer support is one of our major business pillars, and so, we’ve created several avenues to contact us. Whether you want a quick response on Telegram, a video call with an executive, or a comment on a document, there will be a way to reach us and get your needs met.